Home Healthcare, Hospice & Community Services (HCS) provides shared ride transportation to medical facilities at the VA Medical Center at White River Junction, VT, and to the Dartmouth-Hitchcock Medical Center in Lebanon, NH.
Who can ride?
Transportation is available to those needing rides to medical appointments. Priority is given to those over age 60, veterans and individuals with disabilities. Rides for priority groups will be scheduled on a first come, first serve basis. Others with a medical appointment may ride on a space available basis. Children under 18 must have a parent or legal guardian accompanying them. Family members or friends may accompany to assist.
Is the vehicle accessible?
The vehicle is fully accessible for up to 11 passengers. Wheelchairs can be accommodated depending on their size. The ambulatory seating available varies according to the number of mobility devices on the trip.
Is there a charge for the trip?
A donation of $20.00 is suggested for the round trip to help defray the cost. No one will be refused medical transportation due to inability to donate.
When is transportation available?
Medical transportation is available every Wednesday. Medical transportation is a shared ride service and departure times may vary to coincide with the first appointment. For everyone’s convenience, please make appointments between 9:00am and 1:00pm.
Prompt departure from HCS at 312 Marlboro Street in Keene
Arrival at VA Medical Center in White River Junction
Arrival at Dartmouth—Hitchcock Medical Center in Lebanon
Prompt departure from Dartmouth—Hitchcock for return trip
Prompt departure from VA Medical Center
Arrival at 312 Marlboro Street in Keene
*Please note: arrival times are approximate.
If you are not able to return at 2:30pm, please make arrangements to stay at the Hostel or find alternative transportation to your home.
How do I make a ride reservation?
Call the HCS Transportation Office at 352-8494 (TTY use 711) to schedule your ride. The office is open from 8:00am to 4:30pm, Monday through Friday. HCS Medical Transportation is available on Wednesdays. You must call to reserve your seat by 2:00pm on Tuesday.
Trips may be reserved two weeks in advance. Riders will be called with a pick-up time on Tuesday.
If you need to cancel, please let us know as soon as possible.
Please remember that the bus is scheduled to depart for Keene by 2:30pm. Please make your medical appointments such that you will be ready to return at the bus departure time.
Service animals are allowed. Please tell the dispatcher that you have a service animal accompanying you.
Passengers who need oxygen may carry a portable system on board. If using a tank, the size of a tank is limited to what the passenger can carry onto the van.
Medical Van Etiquette
Passengers who have undergone a procedure involving anesthesia must be accompanied by a responsible escort.
No smoking in the vehicle.
Beverages are allowed in travel mugs or closed containers.
For everyone’s safety, medical transportation will not run in inclement weather. Announcements will be aired on local radio stations, or call 352-8494 for updated information.