If you have a physical or mental disability that substantially limits one or more of your major life activities, you may request a reasonable modification to access the transportation service. Requests may be made in writing or orally to: City Express Transportation Manager, PO Box 564, Keene, NH 03431 or [...]
The City Express allows trained service animals to accompany para transit riders. The service animal must be under your control at all times and not pose a threat to the health and safety of other riders. Please let the dispatcher know if you will be having a service animal traveling [...]
The Para Express will pick up or drop off customers within 3/4 mile of the City Express fixed route service.
The Para Express operates the same hours as City Express buses. Monday through Friday from 8 a.m. – 4:30 p.m.
Riders must be outside and approaching the bus at their designated pickup time, which can be up to one hour before your requested time. All riders must remain seated while the bus is moving. Smoking, eating, and drinking is prohibited. Riders cannot bring packages or luggage on the bus that [...]
Paratransit eligible visitors from outside the City Express service area may use the Para Express service for any combination of 21 days of service during a rolling 365-day period beginning with the visitor’s first use of service. Visitors who wish to receive service beyond this 21-day period must apply for [...]
When the bus arrives, the driver will wait for five minutes for you to board and will then go on if you are not available. If you have not called to cancel your ride at least one hour prior to your pickup time, this is considered a “no-show.” Riders who [...]
The fare to ride the Para Express is $2.00 per one way trip. Personal Care Attendants (PCA’s) ride free. Companions may ride with you as long as space is available and they have the same pick up point and destination. The fare for companions is $2.00 per one way trip.
Trip requests can be made Monday through Friday from 8:00 a.m.—5:00 p.m. Next day reservations must be made by 4:30 p.m. On Sundays, a voicemail can be left for the dispatcher to call you back on Monday. If leaving a voicemail, remember to leave a call back number. Be sure [...]
Trip Request Line – 603-352-8494 TTY: 711 or 800-735-2964 Trip requests can be made Monday through Friday from 8:00 a.m.—5:00 p.m. Next day reservations must be made by 4:30 p.m. On Sundays, a voicemail can be left for the dispatcher to call you back on Monday. If leaving a voicemail, [...]