When does the Para Express operate?
The Para Express operates the same hours as City Express buses. Monday through Friday from 8 a.m. – 4:30 p.m.
What are the Rules of the Road for riding on the Para Express?
Riders must be outside and approaching the bus at their designated pickup time, which can be up to one hour before your requested time. All riders must remain seated while the bus is moving. Smoking, eating, and drinking is prohibited. Riders cannot bring packages or luggage on the bus that [...]
If I am visiting the area do I still need to complete an application? (Visitor Policy)
Paratransit eligible visitors from outside the City Express service area may use the Para Express service for any combination of 21 days of service during a rolling 365-day period beginning with the visitor’s first use of service. Visitors who wish to receive service beyond this 21-day period must apply for [...]
What happens if I don’t show up on time? (No-show Policy)
When the bus arrives, the driver will wait for five minutes for you to board and will then go on if you are not available. If you have not called to cancel your ride at least one hour prior to your pickup time, this is considered a “no-show.” Riders who [...]
What is the fare?
The fare to ride the Para Express is $2.00 per one way trip. Personal Care Attendants (PCA’s) ride free. Companions may ride with you as long as space is available and they have the same pick up point and destination. The fare for companions is $2.00 per one way trip.
When can trip requests be made?
Trip requests can be made Monday through Friday from 8:00 a.m.—5:00 p.m. Next day reservations must be made by 4:30 p.m. On Sundays, a voicemail can be left for the dispatcher to call you back on Monday. If leaving a voicemail, remember to leave a call back number. Be sure [...]
How do I schedule a trip?
Trip Request Line – 603-352-8494 TTY: 711 or 800-735-2964 Trip requests can be made Monday through Friday from 8:00 a.m.—5:00 p.m. Next day reservations must be made by 4:30 p.m. On Sundays, a voicemail can be left for the dispatcher to call you back on Monday. If leaving a voicemail, [...]
How do I become a Para Express rider?
The Para Express is complementary paratransit service to the City Express fixed route service to allow everyone access to the mobility that public transportation provides. If you are a person with a disability, you or your care provider may request an application to determine your eligibility for Para Express services [...]
How do I sign up as a new rider on the Friendly Bus?
New riders are welcome! Sign up as a new rider by calling the dispatch office and giving your name, address, telephone number and directions to your home. If you use assistive or mobility devices, please let the dispatcher know so that we can schedule the right amount of time for [...]
What is the fare?
A donation of $1 for a one way trip is encouraged. No one is denied service for inability to contribute.