Title VI

Title VI of the Civil Rights Act

The VNA at HCS operates its programs and services, including the City Express, ParaExpress, and Friendly Bus,  without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the VNA at HCS.

For more information on the VNA at HCS’s civil rights program, the procedures to file a complaint, or to file a complaint, please contact Jessica Mack, Compliance Officer at 603-352-2253; email jmack@hcsservices.org, complete the online complaint form or visit our administrative office at 312 Marlboro Street, Keene, NH 03431.  For more information, visit www.hcsservices.org

For transportation-related Title VI matters, a complaint may also be filed directly with the:

• New Hampshire Department of Transportation, Attn: Shannon Aiton, Title VI Coordinator, PO Box 483, 7 Hazen Drive Concord, NH 03302-0483; 603-271-2467; TTY: 800-735-2964; titlevi@dot.nh.gov
• Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5^th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

If information is needed in another language, contact 603-352-2253.

A written complaint may also be filed with the following agencies:

New Hampshire Department of Transportation
Office of Federal Compliance
(603) 271-2467
https://www.nh.gov/dot/org/administration/ofc/about.htm#titlevi 

Federal Transit Administration
ATTN: Office of Civil Rights
1200 New Jersey Ave.
SE Washington DC 20590