Maura McQueeney, President and CEO
Maura McQueeney has served in executive leadership roles for both large and small organizations specializing in home health, hospice, medical equipment, and private duty services. She has been integral in consolidating multiple home health and hospice programs as well as fundamentally changing service delivery models to accommodate reimbursement changes. Her background includes acute care nursing quality leadership and she has served as an ANCC Magnet appraiser and trainer for twelve years, assessing best practice for nurses in hospitals across the country. She holds a Masters Degree in Public Health and a Doctoral Degree in Nursing with emphasis on service delivery and executive leadership.
Susan Ashworth, Director of Community Relations
Susan Ashworth is Director of Community Relations. She is responsible for letting the community know about the many services that are offered at HCS. She also oversees the Healthy Starts, Senior Nutrition and Transportation programs. Susan has an undergraduate degree from Keene State College and a Master of Business Administration from Southern New Hampshire University. She has been with HCS since 1977.
Laura Brow, Director of Clinical Operations
Laura Brow, MSN, RN, is the Director of Clinical Operations and has been a registered nurse for twenty-one years. She graduated with high distinction from Chamberlain College of Nursing with a Master of Science Degree as a nurse executive and has a diverse background in nursing including medical-surgical, sub-acute care, long-term care, and community nursing. She has worked with HCS for over twelve years and is committed to ensuring patient access to safe and effective care. Laura oversees the Visiting Nurses Association, Hospice, Homemaking department, Castle Center Adult Day Care, Foot Clinics, central intake, medical records, and the quality department. She enjoys her leadership role and developing others to lead. One of her favorite quotes is: “A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.”- Lao Tzu
Jessica Mack, Director of Operations & Education, Corporate Compliance Officer
Jessica Mack is the Director of Operations and Education and is the Corporate Compliance Officer at HCS. Jessica has been with the agency since 1997 and has served in multiple roles in that time, including development and fundraising, managing the Care Coordination Team, and overseeing insurance authorizations. Jessica currently oversees Facilities, Information Technology, the Customer Service Team, employee education, and overall agency compliance. Jessica has a Bachelor of Arts in Human Services and a Master of Business Administration in Healthcare Administration from Franklin Pierce University. She also has a certification in Health Care Compliance from the Health Care Compliance Association and is a Lean Six Sigma Yellowbelt.
Dawn Michelizzi, CFO
Dawn Michelizzi has more than thirty years of experience in home care with fifteen years in the hospice industry in Philadelphia, PA. She has a strong knowledge of both home care and hospice. Dawn is responsible for directing all fiscal activities, including financial reporting, data analysis, accounting procedures, budget preparation, audit preparation, cost reports, and accounting computer systems for the agency. She has been involved in the development and documentation of procedures relating to compliance with Medicare regulations and audit procedures and has experience in all aspects of financial forecasting of regulatory and contractual changes, resource allocation, fund management, healthcare accounting, and internal controls.
Gayle Murphy, Vice-President for Human Resources
Gayle Murphy is a Human Resources Executive with more than twenty-five years of experience overseeing all Human Resources activities for multiple small to mid-size for-profit companies and most recently a not-for-profit agency. She specializes in helping organizations with multiple locations across multiple states expand either through organic growth or by merger and acquisition. She works closely with hiring managers to ensure the organization attracts, engages, and retains its staff. She believes in being the employer of choice and thinking outside the box to achieve that end. Gayle is adept at knowing what to say and how to say it when it is time to have that difficult conversation with employees, coach and develop leadership, and attract skilled applicants or contractors. Gayle spent nine years supporting a small hospice as it successfully grew from six locations with 160 employees in two states to 900 employees in twenty-three locations across five states. She obtained her Bachelor of Arts from Merrimack College and currently has the PHR and SHRM-CP Human Resources certifications. She is an avid reader and enjoys spending time at her beach cottage on the New Hampshire coast with her family.
Sareen Sarna, Director of Development and Growth
Sareen Sarna has been a senior healthcare leader for over twenty years, fifteen years in Hospice with a background in marketing, sales analytics, and philanthropy. She is a growth-minded professional with extensive experience driving enterprise-wide process improvements in the nonprofit and for-profit sectors. Sareen is a visionary strategist skilled in identifying and solving complex critical challenges while also designing value-added programs for End of Life care. She is a collaborative communicator skilled in leading multidisciplinary teams in Hospice, Home Health, and Private Duty and is a Certified End of Life Doula. Currently, Sareen holds a Board Position on The Hospice Help Foundation and has previously served on The Prescott Parks Foundation Board and has consulted for the Lighthouse Hospice Foundation. She was born and raised in New York City, studied at Colby-Sawyer College, and lives on the Seacoast of NH with her husband.