The VNA at HCS is committed to providing our riders, including those with disabilities with safe, reliable, accessible and user-friendly services. No qualified individual with a disability will, because of their disability, be excluded from participation in or be denied the benefits of our services or be subjected to discrimination while using our services.
In compliance with the U.S. Department of Transportation’s Americans with Disabilities Act (ADA) of 1990 CFR Parts 27,37,38 and 39) and section 504 of the Rehabilitation Act of 1973 as amended, the VNA at HCS ensures that its services, vehicles, and facilities are accessible to and usable by Individuals with disabilities.
If you have a complaint regarding the VNA at HCS’s application of the rules and regulations of ADA, you may submit a compliant in the following ways:
Jessica Mack, Corporate Compliance Officer
VNA at HCS
PO Box 564
312 Marlboro Street
Keene, NH 03431
Telephone: 603-352—2253 or TTY 711
Or submit a complaint online:
All complaints will be responded to, in writing, within three business days. The VNA at HCS investigates complaints received no more than 180 days after the alleged incident. The VNA at HCS makes all documents and publications available in alternative accessible formats. To request and alternative format, call (603) 352-2253 or email firstname.lastname@example.org.