Americans with Disabilities Act (ADA)

The VNA at HCS is committed to providing our riders, including those with disabilities with safe, reliable, accessible and user-friendly services.  No qualified individual with a disability will, because of their disability, be excluded from participation in or be denied the benefits of our services or be subjected to discrimination while using our services.

In compliance with the U.S. Department of Transportation’s Americans with Disabilities Act (ADA) of 1990 CFR Parts 27,37,38 and 39) and section 504 of the Rehabilitation Act of 1973 as amended, the VNA at HCS ensures that its services, vehicles, and facilities are accessible to and usable by Individuals with disabilities.

If you have a complaint regarding the VNA at HCS’s application of the rules and regulations of ADA, you may submit a compliant in the following ways:

Mail to:

Jessica Mack, Corporate Compliance Officer
PO Box 564
312 Marlboro Street
Keene, NH 03431


Telephone: 603-352—2253 or TTY 711

Or submit a complaint online:

All complaints will be responded to, in writing, within three business days. The VNA at HCS investigates complaints received no more than 180 days after the alleged incident. The VNA at HCS makes all documents and publications available in alternative accessible formats.  To request and alternative format, call (603) 352-2253 or email

ADA Reasonable Accommodation Modification Policy

In accordance with FTA 49 CFR, Parts 27 and 37, the VNA at HCS is committed to ensuring a safe, reliable accessible experience for all riders.  All requests for modifications at the VNA at HCS will be considered on an individual basis.  Note that the VNA at HCS may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of programs and services, or which would directly interfere with the health and safety of others.  In the event that a barrier to access exists, but the requested modification can not be granted, the VNA at HCS will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.

You may also complete and submit a complaint regarding reasonable modifications using the link and procedures outlined above.  All complaints will be acknowledged within three business days. All complaints will be investigated, and a determination made within thirty days. Received complaints will be retained for five years as a summary and as a copy.

Home Healthcare, Hospice and Community Services (HCS) will make reasonable modifications to its policies and procedures upon request. To make a request, please call Charles Pratt, Transportation Manager, at (603) 352-2253;  TTY Relay 7-1-1.

HCS Transportation Programs

Home Healthcare, Hospice & Community Services operates transportation services
in Keene, NH and periodically in surrounding communities.

City Express Bus

City Express

Public transportation for everyone.

Friendly Bus

Community transportation for seniors.

Para Express

Rides for people with a transit disability.

Medical Transportation

Rides to medical