Frequently Asked Questions

Frequently Asked Questions2026-01-19T09:28:24-05:00

General FAQs

Is a referral needed from my doctor?2024-07-23T12:56:08-04:00

Insurance carriers (including Medicare) require that we receive a doctor’s orders prior to providing services for clinical services and Hospice, however referrals are not needed for Meals on Wheels and other community services. You can see specific referral requirements for our programs by clicking here. 

Please contact Care Coordination for more information.

To speak with one of our Care Coordination nurses:

call 603-352-2253 or 800-541-4145 or reach out through our contact us page.

You’ll speak in confidence with a member of our staff to discuss your situation and receive completely free, no-obligation information regarding our services and how we can help.

What payment options are available?2022-05-04T12:03:15-04:00

Home Healthcare, Hospice and Community Services is a local, not-for-profit organization. Many services are funded by Medicare, Medicaid, private insurance plans, donations, and grants. No one is denied the care necessary for their health and safety solely on the basis of ability to pay.

Home Healthcare, Hospice and Community Services is Medicare certified and licensed by the State of New Hampshire as a home care provider.

How do I ask for services for myself or a loved one?2024-07-23T12:52:53-04:00

Determining what your family member, friend, or neighbor needs and how to pay for it can be a difficult undertaking. Our Care Coordination staff can answer your questions and discuss services that would be helpful. For a quick overview, you can also visit our “Make a Referral” page.

To speak with one of our Care Coordination nurses:

call 603-352-2253 or 800-541-4145 or reach out through the contact us page.

Care Coordination is available Monday through Friday from 8:00 am to 4:30 pm and weekends and holidays from 8:00 am to 4:00 pm.

You can also stop by our office in Keene for Walk-in Wednesdays, on the first Wednesday of every month, from 2:00-4:00pm. You’ll meet in confidence with a member of our staff to discuss your situation and receive completely free, no-obligation information regarding our services and how we can help.

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