Para Express

Public transportation for people with disabilities

Para Express2020-07-03T12:49:09-04:00

Become a Para Express Rider

The Para Express is public transportation for people whose disability prevents them from using the City Express fixed route service.

It provides complementary door-to-door para-transit services.

If you are a person with a disability, you or your care provider may request an application.

Where does the Para Express operate?

The Para Express will pick up or drop off customers within 3/4 mile of the City Express fixed route service.

When does the Para Express operate?

The Para Express operates the same hours as City Express buses, from 8 a.m. to 5 p.m. on weekdays, excluding holidays.

Red & Black Routes:
Monday through Friday from 8 a.m. – 5 p.m.

KSC Campus Shuttle (when in session):
Monday through Friday from 7:30 a.m. – 7:30 p.m.

If you are a person with a disability, you or your care provider may request an application.

Trip Request Line: Call 603-352-8494

TTY use 711

Download Application

Frequently Asked Questions

How do I become a Para Express rider?2020-06-25T17:42:34-04:00

The Para Express is public transportation for people whose disability prevents them from using the City Express fixed route service. If you are a person with a disability, you or your care provider may request an application.

  • Call 352-2253 to request an application. Information is available in Braille or large print format.
  • Mail the application to:
    Transportation Department
    Home Healthcare, Hospice and Community Services
    P.O. Box 564
    Keene, NH 03431

Your application will be evaluated by transportation department staff.

  • A follow up may be scheduled with a healthcare professional from HCS to verify your transit disability.
  • An eligibility determination will be made within 21 working days after the application and healthcare verification are received.
  • You will receive a letter from the City Express with your eligibility determination. If you are eligible, you will be certified for a specific period of time, usually 6 months up to 2 years. Eligibility may also be granted on a seasonal or trip by trip basis. This will be outlined in your eligibility letter. You will need to reapply prior to your expiration date for re-certification. The Para Express will send you a new application prior to your expiration date as a reminder to avoid any lapse in service.
  • If you are not eligible, you may appeal the determination. The procedures for appeal will be outlined in the determination letter.
How do I schedule a trip?2020-06-25T17:44:16-04:00

Trip Request Line – 603-352-8494

Be sure to tell the dispatcher:

✓ The date and time of your pick up
✓ Where you would like to be picked up
✓ Where you are going
✓ What time you need to be at your destination
✓ If you will need a return ride, and when you will need that ride

Don’t forget to leave your telephone number so that we can reach you!

If you need to cancel you must call us!

When can trip requests be made?2020-06-25T17:45:01-04:00

Monday through Friday from 8 a.m. to 5 p.m.
Sunday from 8 a.m. to 5 p.m.

Next day reservations must be made by 5 p.m.

Reservations made on Sunday will be taken by voice mail; the dispatcher will call back Monday morning with your ride time.

Trip requests may be made up to 14 calendar days before your intended trip.

What is the fare?2020-06-25T17:45:38-04:00

The fare to ride the Para Express is $2.00 per one way trip. Personal Care Attendants (PCA’s) ride free. Companions may ride with you as long as space is available and they have the same pick up point and destination. The fare for companions is $2.00 per one way trip.

What happens if I don’t show up on time?2020-06-25T17:46:11-04:00

When the bus arrives, the driver will wait for you to board for 5 minutes, then will go on. Riders who are “no shows” three times in a 60-day period may be suspended from using the service for 30 days.

Canceling a ride less than one hour before the designated pick up time is also considered a “no show.” We notify riders, in writing, if there is a need to initiate a suspension process, including the opportunity to appeal the suspension.

If I am visiting the area do I still need to complete an application?2020-06-25T17:46:53-04:00

The City Express welcomes visitors who have certification from another transit agency. Your eligibility will be honored for 21 days from your first ride. We strongly recommend that those who are planning to stay past the 21 day visitor period begin the application process immediately.

What are the Rules of the Road for riding on the Para Express?2020-06-25T17:47:46-04:00
  1. Riders must be outside and approaching the bus at their designate pick up time. Your pick up time can be up to one hour before your requested time.
  2. All riders must remain seated while the bus is moving.
  3. Animals are prohibited except for service animals; please let the dispatcher know if you have a service animal.
  4. Smoking, eating and drinking is prohibited.
  5. Riders cannot bring packages or luggage on the bus that they cannot manage themselves.

Bus drivers can help you on and off the bus at a stop. They cannot leave the bus to help you into or out of buildings.

When does the Para Express operate?2020-06-25T17:50:28-04:00

The Para Express operates the same hours as City Express buses.

Red & Black Routes:
Monday through Friday from 8 a.m. – 5 p.m.

KSC Campus Shuttle (when in session):
Monday through Friday from 7:30 a.m. – 7:30 p.m.

Where does the Para Express operate?2020-06-25T17:51:15-04:00

The Para Express will pick up or drop off customers within 3/4 mile of the City Express fixed route service.

HCS Transportation Programs

Home Healthcare, Hospice & Community Services operates transportation services in Keene, NH and periodically in surrounding communities.

City Express

Public transportation for everyone.

Learn More

Friendly Bus

Community transportation for seniors.

Learn More

Para Express

Rides for people with a transit disability.

Learn More

Medical Transportation

Rides to medical appointments.

Learn More
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