The Para Express is complimentary paratransit services for individuals with transit disabilities who live within 3/4 mile of the City Express route but who are certified as not able to use the regular City Express service. Services are available for those who have been certified as having a transit disability; that is a disability that prevents use of the regular fixed route service.
If you are a person with a disability, you or your care provider may request an application to be certified as having a transit disability. Applications are available in large print or Braille format. To request an application, call the City Express Office at 352-8494.
Certifications are granted based on individual needs and circumstances, depending on the disability. Eligibility determinations are made within 21 working days of the application. Your certification is valid nationwide. If you are not deemed eligible, you may appeal the determination.
Para Express services are available on the same schedule as the City Express fixed route service, Monday through Friday from 8 a.m. to 5 p.m., and until 7:30 pm on the Campus Community Shuttle route during the KSC year. Reservations for Para Express must be made by 5 p.m. for next day service.
The City Express welcomes visitors who have certification from another transit agency. Eligibility is honored for 21 days from your first ride. We strongly recommend that those planning to stay after the 21 day visitor period begin the application process immediately.