mobility is key to independence for everyone
Home Healthcare, Hospice and Community Services offers several transportation programs to assist people to get to medical appointments and other daily activities, including other social services, shopping recreation, employment, and wherever people need to go. Our dispatchers are on hand from 7:30 a.m. to 7:30 p.m. during the Keene State College academic year, and 7:30 a.m. to 5:30 p.m. during the summer and semester breaks, to answer questions or help you to get where you need to go.
The most recent edition of the HCS transportation newsletter: Bus Lines – Oct, 2017
Please click to open a new page about that specific service:
City Express – “Keene’s Bus for Everyone”
Friendly Bus – assisted transportation in Keene for those age 60+
Medical Transportation – service to Lebanon, NH & White River Junction, VT
Para Express – assisted transportation for any age with a transit disability
All vehicles are compliant with the Americans with Disabilities Act requirements, including lifts, pull cords and other assistive devices.
Transportation services do not operate on the following holidays:
New Year’s Day
4th of July
the day after Thanksgiving (City Express will operate)
Your Civil Rights
HCS Transportation Programs (VNA at HCS) operates its programs and services without regard to race, color or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with VNA at HCS or with the Title VI Coordinator at the State of New Hampshire. Any such complaint must be in writing (see form below) and submitted to the City Express within 180 days following the date of the occurrence. Complaints may be filed with:
Corporate Compliance Officer
VNA at HCS
312 Marlboro Street
Keene, NH 03431
Complaints may also be filed with:
Title VI Coordinator
New Hampshire Department of Transportation
PO Box 483, 7 Hazen Drive
Concord, NH 03302-0483
TTY ACCESS: (800) 735-2964
For more information on VNA at HCS’s civil rights program and the procedures to file a complaint:
♦ Call 352-2253;
♦ Email sashworth@HCSservices.org; or
♦ Visit our administrative office at 312 Marlboro Street in Keene from 8 a.m. – 4:30 p.m., Monday through Friday.
Click here for more information about VNA at HCS’ programs and services. If information is needed in another language, please call 352-2253.
Bus & Fare Information
City Express fares are $1.00 a ride; discount tickets are available from the bus drivers.
The Friendly Bus rides are available on a donation basis. A $2.00 donation per round-trip is suggested.
Para Express rides are $2.00 per round-trip. Reservations for Para Express trips must be made by 5 p.m. for next day service.
Tickets can be purchased on any City Express vehicle or at the Transportation Office of Home Healthcare, Hospice and Community Services at 312 Marlboro Street in Keene.
In the event of inclement weather that makes travel unsafe, notification that the transportation services will not be running is aired on local radio stations, posted on Facebook, and will be noted on the home page.