FAQs

How do I reschedule/cancel an appointment?

2026-06-22T16:31:09-04:00June 22nd, 2026||

Give us a call! We're happy to help you reschedule or cancel your appointment. You can reach us at: 603-352-2253 As of July 1, 2026: There will be a $25 fee for appointment no-shows or cancellations/ rescheduling within 24 hours of your appointment time. 

Where is the Butterfly Release held?

2023-08-21T15:32:42-04:00August 21st, 2023||

Butterfly Park, the City of Keene’s beautiful Community Space on Marlboro Street, is the traditional location for our event and we were thrilled to expand the butterfly release to a second location in 2022 and greatly enjoyed working with Cathedral of the Pines in Rindge. Both venues are fully accessible.

Can I request a reasonable modification?

2023-02-20T12:20:27-05:00February 20th, 2023||

If you have a physical or mental disability that substantially limits one or more of your major life activities, you may request a reasonable modification to access the transportation service. Requests may be made in writing or orally to: City Express Transportation Manager, PO Box 564, Keene, NH 03431 or [...]

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