The Para Express is complementary paratransit service to the City Express fixed route service to allow everyone access to the mobility that public transportation provides. If you are a person with a disability, you or your care provider may request an application to determine your eligibility for Para Express services by calling 603-352-8494. Information is also available in accessible formats.

The completed application may be submitted in person or mailed to:

Transportation Program at HCS

PO Box 564

312 Marlboro Street

Keene, NH 03431


  • A follow-up may be scheduled with a healthcare professional from HCS to verify your transit disability.
  • An eligibility determination will be made within 21 working days after the application and healthcare verification are received.
  • You will receive a letter from the City Express with your eligibility determination. If you are eligible, you will be certified for a specific period of time, usually 6 months up to 2 years. Eligibility may also be granted on a seasonal or trip by trip basis. This will be outlined in your eligibility letter. You will need to reapply prior to your expiration date for recertification. The Para Express will send you a new application prior to your expiration date as a reminder to avoid any lapse in service.
  • If you are not eligible, you may appeal the determination. The procedures for appeal will be outlined in the determination letter.